30 day Return Policy
We hope that chosen product will meet your expectations and will bring you a lot of joy and success.
However, if for any reason you are not sure you would like to keep it, you do not need to hurry up with sending it back. For your convenience and satisfaction, you can check whether you made the right choice within 30 days from your purchase.
1. Music Square shop establishes the extended right to withdraw from the contract within a period of 30 calendar days from the date of taking possession of purchased goods by the Consumer or third parties appointed by him. Apart from statutory 14-day right to withdraw from the contract, Music Square shop offers additional right of withdrawal from the contract within 16 next days after expiry of the statutory date.
2. The following terms of withdrawal are applicable only during the period from 15 to 30 days from the date of taking possession of goods by the Consumer or third person appointed by him.
3. The Customer can withdraw from the contract and return received goods for any and without providing reasons, within the time limit referred to in pt. 2, returning it back. The due date shall be deemed as met in case of sending the letter with goods in time limit referred to in pt. 2.
4. In order to use the extended right of withdrawal from the contract, it is necessary to send goods back along with information that the Customer decides not to purchase items, based on the extended right to return the goods.
5. In case where the goods cannot be sent in a form of package, the Store will collect the given goods via indicated transport company. In this case, before sending the goods the Customer shall contact with the customer service department at firstname.lastname@example.org.
6. The extended right to withdraw from the contract includes exclusively contracts concluded from a distance.
7. Shipping or transport costs of returnable goods shall be borne by the Customer.
8. Shipping costs of goods at the purchase are not refundable.
9. In case of ordering the software or secured data media, such as CDs, DVDs, and also in case of the press and musical publications, to an extended right to withdraw from the contract shall be entitled only when the goods will be returned in the intact packaging or with undamaged security.
10. The Customer isn't entitled to extended right to return if goods were produced including specifications shown by the Customer, in case of articles which are subject to wear in use (e.g. drumsticks and drumheads, guitar strings, light bulbs, wires, reeds), goods sold by the meter, as well as goods which cannot be returned and again sold from hygienic reasons, as mouthpieces, harmonicas etc.
11. Music Square shop has the right to an appropriate remuneration for using the goods by the Customer in a period in which goods remained at the Customer's disposal after expiry of 14 days from receiving goods, in case of extended possibilities to withdraw from the contract after that date.
12. The Customer with the right to return the goods after expiry of 14 days from receiving goods bears all responsibility for deterioration of the goods value as a result of using it in a way that is beyond necessary to determine its characteristics and functioning. The Customer is released from liability, if damage of goods occurred following the use of goods in order to determine its characteristics and functioning, which would be possible in the point of stationary sale. The Customer doesnt bear responsibility, if the goods were used in a way corresponding to its purpose and properties, with possibility of product re-sale as full value merchandise.
13. In order to protect claims resulting from deterioration of goods value which the Customer returned with an extended right of return, the Store may withhold the reimbursement until received payment by Customer of appropriate sum of money as compensation for deterioration of the goods value. The compensation for deterioration of the goods value will constitute a difference between the price of goods sold to the Customer, and the value of damaged goods. In the above specified situation Music Square shop will call the Customer to pay the appropriate sum of money as compensation for deterioration of the goods value. If the Customer will pay the amount as compensations for deterioration of the goods value, the Store will immediately return the price of goods paid by the Customer. After expiration of date set in the request for payment, the Store has the right to deduct compensation from the payment paid by the Customer for goods. For that purpose the Shop will make a statement to the Customer about deduction, and then will immediately return the remaining amount to the Customer.
If the product doesn't meet your expectations, we ask to carefully pack it back, attach all the accessories, which were in a box, along with the copy of purchase and fill out the return form, so that we can make a refund or exchange according to your wish.
Please send the unit back to us at the following address:
Unit D, 26 Thornleigh Trading Estate
Dudley, West Midlands DY2 8UB
If you would like to notify us of your decision to withdraw from the contract, please contact us by email or phone:
Tel. +44 800 07 05 155
View more information about the statutory right of withdrawal.